To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
The Open Market works with business's from around the world; so shipping times can vary. Most items arrive within 7-10 business days once shipped but can take up to 4 weeks (although very rare) depending on where they are coming from.
We appreciate your business and would like to make our return process as transparent and easy as possible.
See our full Refund Policy and feel free to contact us if you have any questions.
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
Non Refundable Items:
- Free gifts or promotional items
- Used Food & Grocery Items
- Opened Goods
- There is no charges for return
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
(From The Time You Receive Your Product)
- 7 Day Full Money Back Guarantee
- 30 Day Exchange/Return Policy For In Store Credit
To get started please fill in the form above with your email that was used for your order as well as the order number which should be in your receipt email.
How To Return:
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
Refund/Store Credit Timeframe:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/store credit.
- If you are approved, then your refund or in store credit will be processed, and a credit will automatically be applied original method of payment if a refund or store credit to your email used within 10 business days.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.